FAQs
1. How can I contact you?
You can contact us by sending an email to support@cellestick.com. We strive to respond to all inquiries within 24 hours.
2. Where are your products shipped from?
Our products are shipped from various locations depending on the supplier. We work with a network of trusted suppliers from around the world to ensure the best quality and variety for our customers.
3. Can I get a refund on my product?
Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please refer to our refund policy for more details.
4. How long does shipping take?
Shipping times vary depending on the product and the destination. On each product page, you will find an estimated shipping time, which is arround 6-9 business days. Please note that these are only estimates and actual shipping times may vary due to factors beyond our control, such as customs clearance and postal delays.
5. Do you offer international shipping?
Yes, we offer international shipping to most countries. However, there may be some restrictions on certain products due to customs regulations. If you have any concerns about international shipping, please contact us before placing your order.
6. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.
7. How do I return a product?
To initiate a return, please contact our customer support team at support@cellestick. They will provide you with further instructions on how to return the item. Please note that return shipping costs may apply.
8. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.
9. Do you offer wholesale or bulk discounts?
Yes, we offer wholesale and bulk discounts for larger orders. If you are interested in purchasing our products in bulk, please contact us at support@cellestick.com to discuss pricing and availability.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@cellestick.com.